Reviewing products and services online

Who doesn't read consumer reviews on the Internet?  I take them seriously when making purchase decisions and while drafting them.

Many of my reactions as a consumer come in oral rather than written form.  For example, a couple of months ago I left a voice message for a service manager about outstanding service I received from one of his auto technicians.  Last month, I spoke directly with the restaurant chef to compliment his dish, after telling his manager about it.

In essence, the majority of my reactions as a consumer -- whether published online, or spoken, are positive.  This past week was abnormal in that I published two reviews of healthcare professionals: one an Orthodontist (positive) and the other an Optometrist (negative).  

The hyperlink to the Orthodontist will take you to the website associated with this business that dispenses superb care and service; in my view.  I issued a glowing, albeit brief, "5 star" , Google review for them.  

The hyperlink to the Optometrist, will take you to a one star review I wrote on Yelp, which reveals my poor experience.

Note to the gentleman in the Philippines emailing me about online safety and a shared desire to root out fake reviews: thanks for your messages, but I haven't been able to confirm your identity and your website is not functional.

(Image above by freepik)

   

Hashbrowns and physics

By George Webb Corporation - http://www.georgewebb.com







1. For three consecutive mornings, I've happily eaten breakfast at George Webb, a Wisconsin chain of some 30+ counter and booth style restaurants which first opened for business in 1948.  I've been enjoying them -- and particularly their cheese hash browns -- since the Seventies.  However, I'm ordering their free water as my beverage for the foreseeable future.  I recognize the ill effects of inflation, but $3.30 for their small size glass of institutional orange juice?  Ridiculous.  

John Maddente photo

2. I'm guessing few of my seven readers are familiar with Luckbox magazine.  Its stated focus on "Life, Money, Probability" is geared toward Traders and other professional investors.  I do not belong to that group, but a copy of this magazine at an airport lounge with its snappy graphics and offbeat topics, drew me in.  

The latest issue has an interesting article on the high stakes fight to preserve, or slowly kill, AM radio.  The piece reminds readers that AM radio remains relevant to 82 million American listeners and also government officials that rely upon it as a medium for public emergency alerts.  What's more, AM radio defenders in Congress are remarkably bipartisan.  

I close with a friendly jab at the Luckbox editor of this article.  

Dear Madam or Sir, Re: the copy of "Night Radio" --  I believe your columnist intended to cite the laws of physics not "psychics".   Your oversight reminds me of a M*A*S*H episode whereupon Col. Potter exclaims, "We order rectal thermometers, we get spark plugs. Both useful articles, but hardly interchangeable."